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10.b2 City of Scandia MN Proposal PRICE PROPOSAL FOR THE CITY OF SCANDIA, MN. October 17, 2023 Pricing valid for 90 days 2 Price Proposal for City of Scandia, MN October 17, 2023 Table of Contents Welcome ............................................................................................................................... 3 Product Overview ................................................................................................................. 8 Admin Portal....................................................................................................................... 12 Implementation Process .................................................................................................... 14 Training & Support ............................................................................................................. 14 Citizen Marketing Services ................................................................................................. 14 Client Testimonials ............................................................................................................. 15 Company Overview ............................................................................................................ 16 Summary ............................................................................................................................ 16 3 Price Proposal for City of Scandia, MN October 17, 2023 Welcome October 17, 2023 Ms. Colleen Firkus City of Scandia, MN 209 th Street N. Scandia, MN. 55073 Dear Ms. Firkus, We appreciate the opportunity to provide a price proposal to the City of Scandia, MN. Nuvei (NAMNAQ: NUVEI) is a global payments company with offices throughout the United States. Nuvei provides online payment, e-Billing, and citizen engagement solutions to utilities and municipalities. Nuvei helps government organizations: • Increase citizen engagement & customer satisfaction • Increase self-service digital payments • Increase e-Billing & Auto-Pay enrollments • Decrease call-center calls & walk-in traffic • Reduce operational costs Nuvei's UtilityConnect platform is a secure payments platform designed to make it easier and more convenient for your citizens to pay, how they want, when they want, without requiring employee assistance. Not only does the solution integrate seamlessly with your existing Banyon system, our Software-as-a-Service (SaaS) architecture means you'll never have to perform an upgrade or an update again. Your citizens expect a user-friendly payment experience that they can manage independently. Your staff need effective tools to answer questions, troubleshoot problems, and deliver excellent service. UtilityConnect will help your organization achieve these results and more. 4 Price Proposal for City of Scandia, MN October 17, 2023 Sincerely, John Rodriguez Mid-Market Sales 5 Price Proposal for City of Scandia, MN October 17, 2023 Challenges and Goals Challenges Objectives & Goals Future State • Engaging multilingual demographic • Offer a user-friendly, payment solution that supports multiple languages • Increase self-service payments • Increase citizen satisfaction • Reduce routine, billing-related support calls • Multiple payment vendors • Consolidate payment vendors • Simplify reconciliation • Streamline operations • Nuvei offers a single solution that can take payments for multiple departments including: all utilities (IVR + Online), permits & licenses, courts, and more • Single vendor makes it easier for to get support when needed • Non-existent or subpar customer support • Faster, more responsive technical support + assistance, when needed • Assigned Client Success Manager and team • 99.9% uptime • Fast, responsive support via telephone and e-mail • Low e-Billing enrollments • Increase e-Billing enrollments by 37% in 1st year • Estimated savings to be 31% per month • Low Auto-Pay adoption rates • Increase Auto-Pay adoption payments by 45% in 1st year • Reduce printed check processing • Streamline collections • Free up staff time • Influx of calls/office traffic • Decrease call volume by 25% • Decrease walk-in traffic by 10% • Save staff ~40 hours per week or ~160 hours per month (at 5 mins a call) • Increase customer satisfaction • No long lines • Communication outreach • Reduce later payers & shutoffs by 10% • Decrease mailing costs • Reduce printed costs • Email & text payment notification reminders prior to bill due date • Customer preferred communication channels 6 Price Proposal for City of Scandia, MN October 17, 2023 Pricing and Terms Pricing is based on the following information provided by the City of Scandia, MN Bills/Month 125 Average Monthly Payment $80 Credit Card Transactions (monthly) 20 ACH Transactions (monthly) 5 Pricing Model Convenience (Transaction fees paid by the payor) Payment Fees Credit/Debit Card 2.75% ACH $1.10 per transaction Other Fees e-Bills - Only charged when customer no longer receives a printed bill $.20 per e-Bill - Waived IVR (Pay-by-Phone) Payments - Only charged for completed payments $.50 - Waived Chargeback Returned Check Fee $7.00 per chargeback $7.00 per returned check PCI Compliance $9.95 per month Service Description Monthly Portal Fee - Includes unlimited user license for the Customer and Admin Portals $250/Mo - Waived Implementation Fee - Includes CIS integration, billing process configuration, portal setup, and staff training $5,000 - Waived Help Desk Support - Unlimited phone + e-mail inquiries. Assigned Client Success Manager Included All payment channels included: online, IVR, Live Agent, Text & Pay, and POS. All fees include recurring, one-time payments, all payment channels, and all card brands (Visa, MasterCard, American Express and Discover). 7 Price Proposal for City of Scandia, MN October 17, 2023 Standard Pricing Based on the proposed pricing convenience fee model and the statements/transaction details that you provided, Nuvei will be able to reduce cost in the following manner: Convenience Fee Model (Fees paid by payor). Average payment of $80 based on payments data provided by the City of Scandia MN. 2.75% per Credit Card payment (No maximum payment) $1.10 ACH/e-check per payment (up to $25,000 maximum payment) Included all payment channels: IVR, Live Agent, Text & Pay, Web, and e-Billing 8 Price Proposal for City of Scandia, MN October 17, 2023 Product Overview Nuvei leverages best-in-class technologies to address today's needs and tomorrow's opportunities. UtilityConnect is a comprehensive payment solution focused on delivering an intuitive, user-friendly payment experience for citizens, and administrative tools that help staff members perform their daily tasks more efficiently. Advanced Software-as-Service (SaaS) Solution UtilityConnect’s SaaS architecture will "future proof" your online payment application. Nuvei continues to evolve its platform to stay abreast of the rapid changes in the financial technology industry and meet compliance standards such as: PCI, Nacha, and more. In addition, your organization will never have to perform an upgrade or an update again. You will always run the most current version of software and our team manages all backups, hardware maintenance, system upgrades, etc. Direct Integration with Your CIS System Nuvei has integrated with more than 300 municipal software applications. Using batch and real-time transfer methods, we'll save you time and effort by keeping critical account and payment data synched between your CIS/Utility Billing system and UtilityConnect. 9 Price Proposal for City of Scandia, MN October 17, 2023 Multilingual Dashboard Configuration UtilityConnect can be translated into multiple languages, enabling municipal organizations to encourage underserved segments of their customer base to use self-service payment options. Guest Pay Offering a Guest Pay or "one-time" payment method is useful for citizens who don't want to create another username and password before being able to pay. Citizens can view their bill amount, due date, and pay with credit/debit cards or ACH transfers. Partial payments can be accepted if this option is supported by your municipality. Payment receipts can be e-mailed or texted. Integrated Auto-Pay, e-Billing, Text & Pay Options With Autopay, citizens can have their payments automatically paid on the due date or scheduled for a specific day. e-Billing enables citizens to receive paperless bills instead of printed bills. With Text & Pay, citizens can opt to receive a text when a bill is posted and pay directly from that message. 10 Price Proposal for City of Scandia, MN October 17, 2023 Increasing Auto-Pay enrollments improves cash flow and results in fewer collections dollars that municipalities must manage. Transitioning customers from printed to electronic bills drives valuable print and mail cost savings. Text & Pay is an excellent way to provide a self-service payment option to non-technical users who don't want to pay online or via Pay by Phone (IVR). Easy Mobile Payments…No App Required! Municipalities can expect 50% or more of their payments to be made using a mobile device. Many citizens don't want to download a mobile app in order to pay. UtilityConnect automatically displays information to fit the mobile, tablet, laptop or desktop screen the citizen is using. We support all mobile devices and these Web browsers: Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge and Internet Explorer. Pay by Phone (IVR) Nuvei's integrated Pay by Phone service provides municipalities an assigned dedicated toll-free telephone number that can be accessed directly by citizens or linked to an existing customer support line. IVR enables customers to: • Make effortless, secure payments, 24/7, using a credit/debit card or e-Check • Easily check balances and due dates • Receive instructions in Spanish • Complete a payment in 2-3 mins. Utilities benefit because: • Customer Service Reps (CSRs) can stop taking manual phone payments • Payments are integrated into UtilityConnect • Staff have more time to focus on other support & service tasks. IVR gives those non-technically savvy an easy way to pay using their phones. In addition, municipal organizations can minimize manual errors and the handling of sensitive payment information by staff. 11 Price Proposal for City of Scandia, MN October 17, 2023 Manage Multiple Accounts Property managers and users with multiple accounts can create a single online profile, and then view and manage all their accounts. Automated E-mail & Text Reminders UtilityConnect automatically sends a variety e-mail and text reminders when: • New bill posting • Upcoming Auto-Pay payment • Successful/unsuccessful payment confirmation Point of Sale (POS) Staff can process in-person and walk-in payments using a variety of cloud-based, secured EMV and swipe card readers. Payments are directly integrated into UtilityConnect. 12 Price Proposal for City of Scandia, MN October 17, 2023 Admin Portal Nuvei's Admin Portal helps staff perform their daily tasks more efficiently. The portal includes payment management tools so staff can quickly and easily accept payments, notify citizens, view trends and insights, build custom reports, and reconcile payment deposits with ease. 13 Price Proposal for City of Scandia, MN October 17, 2023 Configurable Dashboards The dashboards show a summary of data, such as: payment volume processed, open balance totals, successful transactions, portal sign-ups and more. Staff can view key performance information that is important to their organizations. Manage Customer Accounts Staff can access any customer account in the system and: • Take payments • Change account information: address, phone numbers, passwords, etc. • Enroll citizens in e-Billing, Auto-Pay, and Text & Pay • Provide portal support Communicate Directly with Citizens Portal notifications allow staff members to send e-mail and text messages directly to citizens for: boil water alerts, water main breaks, maintenance issues, news, reminders, and more. Now keeping customers engaged and informed is a simple process. Reporting Configurable, real-time reporting in the Admin Portal enables staff to view a variety of standard reports or create their own. Building custom reports is an easy process requiring no software programming knowledge. Reports can be scheduled for delivery: daily, weekly, monthly and more. Access to accurate, reliable, and relevant data helps your municipality understand customer behavior, track payment information, and improve decision making. 14 Price Proposal for City of Scandia, MN October 17, 2023 Implementation Process Nuvei has implemented payment solutions for more than 2,000 government agencies. After contract signature, your organization will be assigned a dedicated Implementation Manager who will work with your team until the payment site has been launched. This experienced professional will guide: the Merchant ID application and creation process, data integration, configuration, testing, and training. In general, the implementation process takes about 3-4 months to complete. Training & Support After the payment site is live, remote training and support are included. Staff can contact our dedicated help desk via phone and e-mail, Monday - Friday, 6am - 4pm MT. In case of after-hour emergencies, our on-call support is always available. Citizen Marketing Services To encourage citizens to use the new payments platform in order to drive self- service payments and e-Billing and Auto-Pay enrollments, Nuvei offers: • A dedicated Customer Success Manager • E-mail campaigns • Marketing collateral: social media ads, bill inserts, etc. • Prize giveaways Our team will develop a customized program for your municipality with the goal of achieving the following adoption improvements (Figure 1). 45% Auto-Pay Enrollments 37% e-Billing Enrollments 15 Price Proposal for City of Scandia, MN October 17, 2023 Client Testimonials Nuvei's top priority is ensuring the success of our clients. Our payment solutions drive superior commerce outcomes and empower our clients to reach their operational goals. Below are just a few testimonials from our clients. “We’ve had big growth in online payments, and we really do enjoy working with Nuvei.” Sara W. – Customer Service Manager “Changing our bill presentment was a game- changer for us in mitigating customer complaints. We couldn’t have done that without Nuvei.” Jessica D. - Utility Support Service Manager “We have happier customers. They’re happy with our payment solution, and we’re happy with it.” Everett B. General Manager “Nuvei has a great customer service team. When I email them, they are so friendly and amazingly fast, I don’t have to wait to get a problem fixed. Their customer support and technical support is fast and they understand our needs.” Customer Administrator “We are pleased with Nuvei. The integration is working well and we are happy to offer mobile technology to our citizens. Nuvei offers excellent customer service and works very hard to serve our court staff. I highly recommend their payment service to other courts.” “We like the ease of use and quick response time, and Nuvei’s service is excellent.” Court Administrator Before Nuvei 1 Year w/ Nuvei 16 Price Proposal for City of Scandia, MN October 17, 2023 Presiding Judge Birmingham Municipal Court Company Overview Nuvei is a leading provider of integrated payment and frictionless commerce solutions that help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. Nuvei’s Connect suite of platforms (UtilityConnectTM, MuniConnectTM, and CourtConnectTM), are PCI Level 1 compliant and specifically designed for simplicity, scalability, and flexibility. Our solutions enable citizens to make payments at any time, from any device, and from just about anywhere. Ensuring your staff has access to the most innovative technology to support and streamline your operations is our goal. 2,000+ 30 8M+ $1B Agencies and Municipalities Served States Served Agency Payments Processed per Year Agency Revenue Collected per Year Summary Thank you for the opportunity to present a proposal for Nuvei's UtilityConnect solution. We look forward to partnering with the City of Scandia and helping you achieve your online payment and e-Billing goals. Please contact me if you have any questions regarding our solution or this proposal. Sincerely, 17 Price Proposal for City of Scandia, MN October 17, 2023 John Rodriguez Mid-Market Sales