10.b2 City of Scandia MN Proposal
PRICE PROPOSAL FOR THE CITY OF
SCANDIA, MN.
October 17, 2023 Pricing valid for 90 days
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Price Proposal for City of Scandia, MN October 17, 2023
Table of Contents
Welcome ............................................................................................................................... 3
Product Overview ................................................................................................................. 8
Admin Portal....................................................................................................................... 12
Implementation Process .................................................................................................... 14
Training & Support ............................................................................................................. 14
Citizen Marketing Services ................................................................................................. 14
Client Testimonials ............................................................................................................. 15
Company Overview ............................................................................................................ 16
Summary ............................................................................................................................ 16
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Price Proposal for City of Scandia, MN October 17, 2023
Welcome
October 17, 2023
Ms. Colleen Firkus
City of Scandia, MN
209 th Street N.
Scandia, MN. 55073
Dear Ms. Firkus,
We appreciate the opportunity to provide a price proposal to the City of Scandia,
MN.
Nuvei (NAMNAQ: NUVEI) is a global payments company with offices throughout the
United States. Nuvei provides online payment, e-Billing, and citizen engagement
solutions to utilities and municipalities.
Nuvei helps government organizations:
• Increase citizen engagement & customer satisfaction
• Increase self-service digital payments
• Increase e-Billing & Auto-Pay enrollments
• Decrease call-center calls & walk-in traffic
• Reduce operational costs
Nuvei's UtilityConnect platform is a secure payments platform designed to make it
easier and more convenient for your citizens to pay, how they want, when they
want, without requiring employee assistance.
Not only does the solution integrate seamlessly with your existing Banyon system,
our Software-as-a-Service (SaaS) architecture means you'll never have to perform an
upgrade or an update again.
Your citizens expect a user-friendly payment experience that they can manage
independently. Your staff need effective tools to answer questions, troubleshoot
problems, and deliver excellent service.
UtilityConnect will help your organization achieve these results and more.
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Price Proposal for City of Scandia, MN October 17, 2023
Sincerely,
John Rodriguez
Mid-Market Sales
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Price Proposal for City of Scandia, MN October 17, 2023
Challenges and Goals
Challenges Objectives & Goals Future State
• Engaging
multilingual
demographic
• Offer a user-friendly, payment
solution that supports multiple
languages
• Increase self-service payments
• Increase citizen satisfaction
• Reduce routine, billing-related
support calls
• Multiple payment
vendors
• Consolidate payment vendors
• Simplify reconciliation
• Streamline operations
• Nuvei offers a single solution that
can take payments for multiple
departments including: all utilities
(IVR + Online), permits & licenses,
courts, and more
• Single vendor makes it easier for to
get support when needed
• Non-existent or
subpar customer
support
• Faster, more responsive technical
support + assistance, when needed
• Assigned Client Success Manager
and team
• 99.9% uptime
• Fast, responsive support via
telephone and e-mail
• Low e-Billing
enrollments
• Increase e-Billing enrollments by
37% in 1st year
• Estimated savings to be 31% per
month
• Low Auto-Pay
adoption rates
• Increase Auto-Pay adoption
payments by 45% in 1st year
• Reduce printed check processing
• Streamline collections
• Free up staff time
• Influx of
calls/office traffic
• Decrease call volume by 25%
• Decrease walk-in traffic by 10%
• Save staff ~40 hours per week or
~160 hours per month (at 5 mins a
call)
• Increase customer satisfaction
• No long lines
• Communication
outreach
• Reduce later payers & shutoffs by
10%
• Decrease mailing costs
• Reduce printed costs
• Email & text payment notification
reminders prior to bill due date
• Customer preferred communication
channels
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Price Proposal for City of Scandia, MN October 17, 2023
Pricing and Terms
Pricing is based on the following information provided by the City of Scandia, MN
Bills/Month 125
Average Monthly Payment $80
Credit Card Transactions (monthly) 20
ACH Transactions (monthly) 5
Pricing Model Convenience (Transaction fees paid by the payor)
Payment Fees
Credit/Debit Card 2.75%
ACH $1.10 per transaction
Other Fees
e-Bills - Only charged when customer no longer receives a
printed bill
$.20 per e-Bill - Waived
IVR (Pay-by-Phone) Payments - Only charged for
completed payments
$.50 - Waived
Chargeback
Returned Check Fee
$7.00 per chargeback
$7.00 per returned check
PCI Compliance $9.95 per month
Service Description
Monthly Portal Fee - Includes unlimited user license for
the Customer and Admin Portals
$250/Mo - Waived
Implementation Fee - Includes CIS integration, billing
process configuration, portal setup, and staff training
$5,000 - Waived
Help Desk Support - Unlimited phone + e-mail inquiries.
Assigned Client Success Manager
Included
All payment channels included: online, IVR, Live Agent, Text & Pay, and POS.
All fees include recurring, one-time payments, all payment channels, and all card brands (Visa, MasterCard, American
Express and Discover).
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Price Proposal for City of Scandia, MN October 17, 2023
Standard Pricing
Based on the proposed pricing convenience fee model and the
statements/transaction details that you provided, Nuvei will be able to reduce cost in
the following manner:
Convenience Fee Model (Fees paid by payor).
Average payment of $80 based on payments data provided by the City of Scandia
MN.
2.75% per Credit Card payment (No maximum payment)
$1.10 ACH/e-check per payment (up to $25,000 maximum payment)
Included all payment channels: IVR, Live Agent, Text & Pay, Web, and e-Billing
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Price Proposal for City of Scandia, MN October 17, 2023
Product Overview
Nuvei leverages best-in-class technologies to address today's needs and tomorrow's
opportunities. UtilityConnect is a comprehensive payment solution focused on
delivering an intuitive, user-friendly payment experience for citizens, and
administrative tools that help staff members perform their daily tasks more
efficiently.
Advanced Software-as-Service (SaaS) Solution
UtilityConnect’s SaaS architecture will "future proof" your online payment
application. Nuvei continues to evolve its platform to stay abreast of the rapid
changes in the financial technology industry and meet compliance standards such
as: PCI, Nacha, and more.
In addition, your organization will never have to perform an upgrade or an update
again. You will always run the most current version of software and our team
manages all backups, hardware maintenance, system upgrades, etc.
Direct Integration with Your CIS System
Nuvei has integrated with more than 300 municipal software applications. Using
batch and real-time transfer methods, we'll save you time and effort by keeping
critical account and payment data synched between your CIS/Utility Billing system
and UtilityConnect.
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Price Proposal for City of Scandia, MN October 17, 2023
Multilingual Dashboard Configuration
UtilityConnect can be translated into multiple languages, enabling municipal
organizations to encourage underserved segments of their customer base to use
self-service payment options.
Guest Pay
Offering a Guest Pay or "one-time" payment method is useful for citizens who don't
want to create another username and password before being able to pay. Citizens
can view their bill amount, due date, and pay with credit/debit cards or ACH
transfers. Partial payments can be accepted if this option is supported by your
municipality. Payment receipts can be e-mailed or texted.
Integrated Auto-Pay, e-Billing, Text & Pay Options
With Autopay, citizens can have their payments automatically paid on the due date
or scheduled for a specific day. e-Billing enables citizens to receive paperless bills
instead of printed bills. With Text & Pay, citizens can opt to receive a text when a bill
is posted and pay directly from that message.
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Price Proposal for City of Scandia, MN October 17, 2023
Increasing Auto-Pay enrollments improves cash flow and results in fewer collections
dollars that municipalities must manage. Transitioning customers from printed to
electronic bills drives valuable print and mail cost savings. Text & Pay is an excellent
way to provide a self-service payment option to non-technical users who don't want
to pay online or via Pay by Phone (IVR).
Easy Mobile Payments…No App Required!
Municipalities can expect 50% or more of their payments to be made using a mobile
device. Many citizens don't want to download a mobile app in order to pay.
UtilityConnect automatically displays information to fit the mobile, tablet, laptop or
desktop screen the citizen is using.
We support all mobile devices and these Web browsers: Google Chrome, Apple
Safari, Mozilla Firefox, Microsoft Edge and Internet Explorer.
Pay by Phone (IVR)
Nuvei's integrated Pay by Phone service provides municipalities an assigned
dedicated toll-free telephone number that can be accessed directly by citizens or
linked to an existing customer support line. IVR enables customers to:
• Make effortless, secure payments, 24/7, using a credit/debit card or e-Check
• Easily check balances and due dates
• Receive instructions in Spanish
• Complete a payment in 2-3 mins.
Utilities benefit because:
• Customer Service Reps (CSRs) can stop taking manual phone payments
• Payments are integrated into UtilityConnect
• Staff have more time to focus on other support & service tasks.
IVR gives those non-technically savvy an easy way to pay using their phones. In
addition, municipal organizations can minimize manual errors and the handling of
sensitive payment information by staff.
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Price Proposal for City of Scandia, MN October 17, 2023
Manage Multiple Accounts
Property managers and users with multiple accounts can create a single online
profile, and then view and manage all their accounts.
Automated E-mail & Text Reminders
UtilityConnect automatically sends a variety e-mail and text reminders when:
• New bill posting
• Upcoming Auto-Pay payment
• Successful/unsuccessful payment confirmation
Point of Sale (POS)
Staff can process in-person and walk-in payments using a variety of cloud-based,
secured EMV and swipe card readers. Payments are directly integrated into
UtilityConnect.
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Price Proposal for City of Scandia, MN October 17, 2023
Admin Portal
Nuvei's Admin Portal helps staff perform their daily tasks more efficiently. The portal
includes payment management tools so staff can quickly and easily accept
payments, notify citizens, view trends and insights, build custom reports, and
reconcile payment deposits with ease.
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Price Proposal for City of Scandia, MN October 17, 2023
Configurable Dashboards
The dashboards show a summary of data, such as: payment volume processed,
open balance totals, successful transactions, portal sign-ups and more. Staff can
view key performance information that is important to their organizations.
Manage Customer Accounts
Staff can access any customer account in the system and:
• Take payments
• Change account information: address, phone numbers, passwords, etc.
• Enroll citizens in e-Billing, Auto-Pay, and Text & Pay
• Provide portal support
Communicate Directly with Citizens
Portal notifications allow staff members to send e-mail and text messages directly to
citizens for: boil water alerts, water main breaks, maintenance issues, news,
reminders, and more. Now keeping customers engaged and informed is a simple
process.
Reporting
Configurable, real-time reporting in the Admin Portal enables staff to view a variety
of standard reports or create their own. Building custom reports is an easy process
requiring no software programming knowledge. Reports can be scheduled for
delivery: daily, weekly, monthly and more.
Access to accurate, reliable, and relevant data helps your municipality understand
customer behavior, track payment information, and improve decision making.
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Price Proposal for City of Scandia, MN October 17, 2023
Implementation Process
Nuvei has implemented payment solutions for more than 2,000 government
agencies. After contract signature, your organization will be assigned a dedicated
Implementation Manager who will work with your team until the payment site has
been launched.
This experienced professional will guide: the Merchant ID application and creation
process, data integration, configuration, testing, and training. In general, the
implementation process takes about 3-4 months to complete.
Training & Support
After the payment site is live, remote training and support are included. Staff can
contact our dedicated help desk via phone and e-mail, Monday - Friday, 6am - 4pm
MT. In case of after-hour emergencies, our on-call support is always available.
Citizen Marketing Services
To encourage citizens to use the new payments platform in order to drive self-
service payments and e-Billing and Auto-Pay enrollments, Nuvei offers:
• A dedicated Customer Success Manager
• E-mail campaigns
• Marketing collateral: social media ads, bill inserts, etc.
• Prize giveaways
Our team will develop a customized program for your municipality with the goal of
achieving the following adoption improvements (Figure 1).
45%
Auto-Pay
Enrollments
37%
e-Billing
Enrollments
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Price Proposal for City of Scandia, MN October 17, 2023
Client Testimonials
Nuvei's top priority is ensuring the success of our clients. Our payment solutions
drive superior commerce outcomes and empower our clients to reach their
operational goals. Below are just a few testimonials from our clients.
“We’ve had big
growth in online
payments, and we
really do enjoy
working with
Nuvei.”
Sara W. – Customer
Service Manager
“Changing our bill
presentment was a game-
changer for us in mitigating
customer complaints. We
couldn’t have done that
without Nuvei.”
Jessica D. - Utility Support
Service Manager
“We have happier
customers. They’re
happy with our
payment solution, and
we’re happy with it.”
Everett B.
General Manager
“Nuvei has a great customer
service team. When I email them,
they are so friendly and amazingly
fast, I don’t have to wait to get a
problem fixed. Their customer
support and technical support is
fast and they understand our
needs.”
Customer Administrator
“We are pleased with Nuvei.
The integration is working
well and we are happy to
offer mobile technology to
our citizens. Nuvei offers
excellent customer service
and works very hard to
serve our court staff. I
highly recommend their
payment service to other
courts.”
“We like the ease of
use and quick response
time, and Nuvei’s
service is excellent.”
Court Administrator
Before Nuvei 1 Year w/ Nuvei
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Price Proposal for City of Scandia, MN October 17, 2023
Presiding Judge
Birmingham Municipal Court
Company Overview
Nuvei is a leading provider of integrated payment and frictionless commerce
solutions that help customers accept and make payments, expedite receipt of
money, and increase operating efficiencies.
Nuvei’s Connect suite of platforms (UtilityConnectTM, MuniConnectTM, and
CourtConnectTM), are PCI Level 1 compliant and specifically designed for simplicity,
scalability, and flexibility. Our solutions enable citizens to make payments at any
time, from any device, and from just about anywhere. Ensuring your staff has access
to the most innovative technology to support and streamline your operations is our
goal.
2,000+ 30 8M+ $1B
Agencies and
Municipalities Served
States
Served
Agency Payments
Processed per Year
Agency Revenue
Collected per Year
Summary
Thank you for the opportunity to present a proposal for Nuvei's UtilityConnect
solution. We look forward to partnering with the City of Scandia and helping you
achieve your online payment and e-Billing goals. Please contact me if you have any
questions regarding our solution or this proposal.
Sincerely,
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Price Proposal for City of Scandia, MN October 17, 2023
John Rodriguez
Mid-Market Sales