4.a CTCRARRRRRRRRRRRRRRRRARII
Attachment C Service Level Reponses
1. Provide the speed tiers (download and upload) and pricing structure that will be offered
over the initial five years of the project.
2. Please include proposed pricing information the specific un-discounted/rack rate pricing
of unbundled internet-only service of 25 Mbps down and 3 Mbps upload and if offered,
for service of 100 Mbps down and 20 Mbps upload, and 1G/1G.
3. Please describe the expected recovery time to a service level disruption to most
common outages. Please describe the expected support level the City can expect from
your service to the home and business owner.
4. Please list the Internet Service Providers you can provide to the consumer of fiber
internet.
5. Please list the locations of customer service call centers and support locations that
would be leveraged for end users support.
6. Plan to identify potential customer base prior to implementation. What mechanism for
take-rate estimates would the provider like to see for customer interest/potential
customer base and engagement support from the City of Scandia, including the
established Internet Focus Group in conjunction with the Economic Development
Authority?
264877757290056750000na$50$15026487776750005729005$50 OR $150OR OTHER SERVICE THEY SUBSCRIBEThis form doesn't consider a multitude of considerations. For example:Is video offered? What is the customer take rate? Annual increase of labor and benefits.Will Scandia receive a lease payment from CTC?