09.d1 PW_UPDATED iWorQ Systems Proposal -- Scandia MN (2)www.iworq.com
iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
IWORQ SERVICE AGREEMENT
For iWorQ applications and services
Scandia here after known as ("Customer"), enters into THIS SERVICE AGREEMENT
("Agreement") with iWorQ Systems Inc. ("iWorQ") with its principal place of business 1125
West 400 North, Suite 102, Logan, Utah 84321.
1. SOFTWARE AS A SERVICE (SaaS) TERMS OF ACCESS:
iWorQ grants Customer a non-exclusive, non-transferable limited access to use iWorQ
service(s), application(s) on iWorQ's authorized website for the fee(s) and terms listed in
Appendix A. This agreement will govern all application(s) and service(s) listed in the
Appendix A.
2. CUSTOMER RESPONSIBILITY:
Customer acknowledges that they are receiving only a limited subscription to use the
application(s), service(s), and related documentation, if any, and shall obtain no titles,
ownership nor any rights in or to the application(s), service(s), and related documentation,
all of which title and rights shall remain with iWorQ. Customer shall not permit any user to
reproduce, copy, or reverse engineer any of the application(s), service(s) and related
documentation.
iWorQ is not responsible for the content entered into iWorQ's database or uploaded as a
document or image. Access to iWorQ cannot be used to record personal or confidential
information such as driver license numbers, social security numbers, financial data, credit
card information or upload any images or documents considered personal or confidential.
3. TRAINING AND IMPLEMENTATION:
Customer agrees to provide the time, resources, and personnel to implement iWorQ's
service(s) and application(s). iWorQ will assign a senior account manager and an account
management team to implement service(s) and application(s). Typical implementation will
take less than 60 days. iWorQ account managers will call twice per week, provide remote
training once per week, and send weekly summary emails to the customer implementation
team. iWorQ can provide project management and implementation documents upon request.
iWorQ will do ONE import of the Customer's data. This import consists of importing data,
sent by the Customer, in an electronic relational database format.
Customer must have clear ownership of all forms, letters, inspections, checklists, and data
sent to iWorQ.
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iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
Data upload and storage is provided to every Customer. This includes uploading files up to
3MB and 10 GB of managed data storage on AWS GovCloud. Additional upload file sizes and
managed data storage sizes can be provided based on the application(s) and service(s) listed
in Appendix A.
4. CUSTOMER DATA:
Customer data will be stored on AWS GovCloud. iWorQ will use commercially reasonable
efforts to backup, store and manage Customer data. iWorQ does backups twice per week and
offsite backups twice per week. The subscription will renew each year on the anniversary
date of this Agreement unless terminated (see 7. TERMINATION).
Customer can run reports and export data from iWorQ application(s) at any time.
Customer can pay iWorQ for additional data management service(s), onsite backups,
application(s) and other service(s).
Data upload and storage is provided to every Customer. This includes uploading files up to
3MB and 10 GB of managed data storage on AWS GovCloud. Additional upload file sizes and
managed data storage sizes can be provided based on the application(s) and service(s) listed
in Appendix A.
5. CUSTOMER SUPPORT:
Customer support and training are FREE and available Monday-Friday, from 6:00 A.M. to
5:00 P.M. MST, for any authorized user with a login. iWorQ provides unlimited remote
Customer training (through webinars), phone support, help files, and documentation. Basic
support request is typically handled the same day. iWorQ provides "Service NOT Software".
6. BILLING:
iWorQ will invoice Customer on an annual basis. iWorQ will send invoice by mail and by
email to the address(s) listed in Appendix A. Terms of the invoice are net 30 days. Any billing
changes will require that a new Service(s) Agreement be signed by Customer.
Any additional costs imposed by the Customer including business licenses, fees, or taxes will
be added to the Customer's invoice yearly.
7. TERMINATION:
Either party may terminate this agreement, after the initial 3-YEAR TERM, without cause if
the terminating party gives the other party sixty (60) days written notice. Should Customer
terminate any application(s) and or service(s) the remaining balance will immediately
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iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
become due. Should Customer terminate any part of the application(s) and or service(s) a
new Service(s) Agreement will need to be signed.
Upon termination (7. TERMINATION), iWorQ will discontinue all application(s) and or
service(s) under this Agreement; iWorQ will provide customer with an electronic copy of all
of Customer's data, if requested by the Customer (within 3-5 business days).
During the term of the Agreement, the Customer may request a copy of all of Customer's data
for a cost of no more than $2,500; and all provisions of this Agreement will continue.
8. ACCEPTABLE USE:
Customer represents and warrants that the application(s) and service(s) will only be used for
lawful purposes, in a manner allowed by law, and in accordance with reasonable operating
rules, and policies, terms and procedures. iWorQ may restrict access to users upon misuse of
application(s) and service(s).
9. MISCELLANEOUS PROVISIONS:
This Agreement will be governed by and construed in accordance with the laws of the State of
Utah.
10. CUSTOMER IMPLEMENTATION INFORMATION:
Primary Implementation Contact__________________________Title___________________
Office Phone ____________________________ Cell _________________________
Email ____________________________________________
Secondary Implementation Contact_________________________ Title __________________
Office Phone ____________________________ Cell _________________________
Email ____________________________________________
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iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
11. CUSTOMER BILLING INFORMATION:
Billing Contact_________________________________ Title____________________________
Billing Address: _________________________________________________________________
Office Phone ____________________________ Cell __________________________
Email ___________________________________________
PO# _______________________ (if required) Tax Exempt ID #_________________________
12. ACCEPTANCE:
The effective date of this Agreement is listed below. Authorized representative of Customer
and iWorQ have read the Agreement and agree and accept all the terms.
Signature ____________________________ Effective Date: ______________
Printed Name ___________________________
Title ___________________________________
Office Number___________________________
Cell Number _____________________________
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iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
iWorQ Service(s) Agreement
APPENDIX A
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iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
iWorQ Price Proposal
Annual Subscription Fees
Application(s) and Service(s) Package
Price
Billing
Public Works Package (Infrastructure)
Package includes:
*Work Management
*Sign Management
*Pavement Management
*Water Management
*Sewer Management
-Available on any computer, tablet, or mobile device
-Track and manage work and asset(s) by location using
OpenStreetMap
-Work order scheduling and templates
-Track labor, inventory, parts, and material
-Track MUTCD, condition, reflectivity, etc.
-Track manholes, hydrants, valves, lines etc.
-Track pavement condition, distress, treatments, etc.
-Track pumps, manholes, and collection sub-assets
-Includes Premium Data Package 25MB uploads/100GB total storage
GIS RestServices Public Works
-iWorQ will publish your agency's WMS layers in iWorQ Public Works
applications via Rest Services. iWorQ will update asset attribute data
weekly:
Water Management Includes: hydrants, valves, and lines
Sewer Management Includes: manholes, pumps, and lines
Additional attribute data for each capital asset is $500 annually.
*Note: If configuration changes (i.e. FTP location, name format, field
changes, or interval for published updates) iWorQ will charge a
minimum fee of $500 with each additional hour $250 to accommodate
new configuration changes.
$6,000
$5,000
Annual
Subscription Fee Total (This amount will be invoiced each year) $5,000 Annual
Scandia Population- 3,984
14727 209th St. N., Scandia, MN 55073 Prepared by: Mike McKee
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iWorQ Systems, P.O. Box 3784, Logan, Utah, 84323
One-Time Setup, GIS integration, and Data Conversion Fees
Service(s) Full Price Cost Package
Price
Billing
Implementation and Setup cost year 1 $4,000
$4,000
$1,500
Year One
Up to 5 hours of GIS integration and data
conversion
$1,000 Included Year One
Data Conversion $4,900 Included Year One
One-Time Setup Total (This amount will be
added year 1)
$9,900 $1,500 Year One
Grand Total Due Year 1 $15,900 $10,000
$6,500
Year One
NOTES AND SERVICE DESCRIPTION
I. Invoice for the Annual Subscription Fee Total ($5,000) will be delayed/sent out on January 1st,
2023.
II. Invoice for the One-Time Setup Total ($3,500) will be sent out September 2nd, 2022.
III. This subscription Fee and Agreement have been provided at the Customer's request and is
valid until August 19th, 2022.
IV. This cost proposal cannot be disclosed or used to compete with other companies.