4.b FrontierFunction or Role PartnerPartner'sAffiliatesScandia City's RepresentativeFundingR A CProject ManagementA I IMN Deed Grant ApplicationC A CPermitting & ROWA C IDesign/EngineeringA I IQA/QC on Design/EngineeringA I IWarranties on Design/EngineeringAConstructionA I IQA/QC on ConstructionA I IWarranties on ConstructionANetwork Operations & UpgradesA I ICustomer ServiceA I IInternet Service Provider (ISP)A N/A IBilling & ProvisioningA I IVendors should indicate exactly oneA(Accountable) for each role. In this Responsibility Assignment Matrix, unless otherwiseVendors should indicate the expected roles in the partnership with the City using the RACI model. R = Responsible. A =Accountable. C = Consulted. I = Informed. Vendors should indicate exactly one A (Accountable) for each role. In the ResponsibilityAssignment Matrix, unless otherwise noted with an R (Responsible), the Accountable party will also be the Responsible party.Attachment BResponsibility Assignment MatrixVendor: Frontier CommunicationsDate: March 11, 2019Instructions:Vendors should indicate the expected roles in the partnership with the City of Scandia using the RACI model.R= Responsible.A= Accountable.C= Consulted.I= Informed.
Attachment C Service Level Reponses
1. Provide the speed tiers (download and upload) and pricing structure that will be offered over
the initial five years of the project.
Response: Frontier offers a wide range of broadband pricing options. Frontier offers voice,
broadband, and video services with month to month pricing as well as various term, discounted
plans. Stand alone broadband pricing for new customers is shown in response to #2, below.
The pricing shown below is for new customers and a modem/router fee may apply depending
on the length of term. Additionally, installation fees may apply depending on the term and
other services which the customer may be purchasing from Frontier. Construction charges may
apply for extending facilities for services exceeding 25/3 Mbps.
2. Please include proposed pricing information the specific un discounted/rack rate pricing of
unbundled internet only service of 25 Mbps down and 3 Mbps upload and if offered, for service
of 100 Mbps down and 20 Mbps upload, and 1G/1G.
Response:
Rates will vary depending on speed, term of agreement and whether the broadband service is
bundled with other services.
An example of rates for stand alone broadband (broadband with no other Frontier services)
would be:
Download 25 Mbps: $34.99/month
Download 45 115 Mbps (as available): $44.99/month
Router fee: $10.00/month, depending on term
Full install fee (tech visits premises for set up): $75.00
3. Please describe the expected recovery time to a service level disruption to most common
outages. Please describe the expected support level the City can expect from your service to the
home and business owner.
Response: There are various causes of customer outages. One of the most common sources of
outages or customer problem is wi fi connected devices being dropped from their Internet
connection. Recovery time is typically very minimal (a matter of minutes), through a reset of
the customer premise router customer which may be initiated either by the customer or our
Internet helpdesk. The Internet help desk can resolve many software issues (both customer and
network) remotely with the customer on the line. Frontier has redundant, fiber transport
facilities from its Scandia wire center to Internet peering sites so cable cuts of these inter office
transport routes are typically repaired without customer outages. Our network is monitored on
a 24/7 basis by our Network Operations Centers which can detect fiber cuts, electronic
equipment failures, and power outages. For localized facility problems, Frontier has a local
technical supervisor, local field supervisors and central office technicians.
4. Please list the Internet Service Providers you can provide to the consumer of fiber internet.
Response: Citizens Telecommunications Company of Minnesota, LLC
5. Please list the locations of customer service call centers and support locations that would be
leveraged for end users support.
Response: Frontier has redundant customer service centers located across the country to
support our customers. The following list is by customer service function.
Residential: Charleston, WV; Deland, FL; Fort Wayne, IN; Thousand Oaks, CA; Tampa, FL;
Everett, WA; Irving, TX; New Haven, CT; New London, CT; Dallas, PA; Rochester, NY; Powell, TX;
Gloversville, NY; Victorville, CA; Long Beach, CA (Spanish and Korean); and a third party center is
used for other languages
Commercial: Burnsville, MN; Charleston, WV; Pomona, CA; Kingman, AZ; Tampa, FL; Fort
Wayne, IN; Irving, TX; and Dallas, PA
Repair: New Haven, CT, New London, CT; Pomona, CA; Rochester, NY and Tampa, FL
Tech Support: Allen, TX; Irving, TX; Rochester, NY and Tampa, FL
Social Media: Irving, TX and Deland, FL
6. Plan to identify potential customer base prior to implementation. What mechanism for take
rate estimates would the provider like to see for customer interest/potential customer base and
engagement support from the City of Scandia, including the established Internet Focus Group in
conjunction with the Economic Development Authority?
Response: Frontier anticipates take rates will vary between unserved, underserved, and
currently served areas with the take rates progressively higher for currently served,
underserved, and unserved areas of the City. Input from the Internet Focus Group and
Economic Development Authority in identifying specific individual residential, business and
institutional customers with needs exceeding 25/3 Mbps would improve engineering efficiency
and timely delivery of services to those with higher speed needs.
Partner CityTotal proposed FTTP Capital project cost to be funded by the Partner and City*All inclusive Initial Cost** 200,000.00$ 352,500.00$Annual proposed FTTP Operating cost to be funded by the Partner and City, both during the project and after completionAnnual all inclusive Cost** 209,729.00$$25 Mbps / 3 Mbps 100 Mbps/20 Mbps 1 Gbps/1 GbpsMonthly proposed cost to the fiber internet subscriber by internet speed, to include the combined fiber line and ISP costMonthly all inclusive Cost**34.99$$Total Capital Investment by the partner into Scandia200,000.00$Total Operating Cost by the partner209,729.00$Total Capital and Operating Cost to Scandia352,500.00$Total monthly cost to the fiber internet subscriber34.99$**All Inclusive Cost: Including, but not limited to, travel, hotel, car rental and other accommodations.Do NOT alter Score Sheet*Partner must be able to breakdown project costs across customers that are considered "served" by the MN Deed Broadband definitions as they will be excluded from statefunding request.Cost Proposals will be scored as follows: The points assigned to each offerors cost proposal will be based on the Lowest Proposal Cost or Highest Capital Investment. Theofferor with the Lowest Proposed Cost or Highest Capital Investment will receive 100% of the cost points. All other offerors will receive a portion of the total cost pointsbased on what percentage higher their Proposed Cost is than the Lowest Proposed Cost. An offerorwhosProposed Cost is more than double (200%) the Lowest ProposedCost will receive no points. The formula to compute the Cost points is: Cost Points x (2(Proposed Cost/Lowest Proposed Cost)). The formula to compute the Investmentpoints is: Investment Points x (Proposed Cost/Lowest Proposed Cost).Attachment DCost Proposal FormFiber to the Premises (FTTP) in Scandia, MNVendor: Frontier CommunicationsDate: March 11, 2019Instructions:Vendors are to fill out each tab according to their selected solution(s). Do NOT alter cost form!!! Please enter cost inHighlighted fields only.Supplier must provide a single quote or financial proposal for the following: